Privacy Policy

Last updated: 4 September 2026

Classicway Motors respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect your personal data when you visit our website, contact us, make an enquiry or purchase a vehicle from us.

For the purposes of UK data protection law, the data controller is Classicway Ventures Ltd, trading as Classicway Motors.

1. Information We Collect

Depending on how you interact with us, we may collect information including:

• Your name, address, email address and telephone number.
• Information you provide when enquiring about or purchasing a vehicle.
• Vehicle information, including registration numbers and details of vehicles you may wish to part-exchange.
• Information relating to payments, invoices and transactions. We do not normally retain complete payment-card details where payments are processed by a third-party payment provider.
• Information provided when you contact us by telephone, email, website forms or other communication channels.
• Information you provide when requesting vehicle finance or asking us to introduce you to a finance provider or broker.
• Technical information generated when you use our website, such as IP address, browser/device information and cookie data.
• Marketing preferences and records of your communications with us.

Where finance is offered through third-party providers, additional personal and financial information may be requested directly by those providers. Their own privacy policies will apply to their processing of your information.

2. How We Use Your Information

We may use your personal information to:

• Respond to vehicle and general enquiries.
• Process vehicle purchases and part-exchanges.
• Arrange appointments, viewings, collections and related services.
• Communicate with you about a vehicle or transaction.
• Provide customer service and deal with complaints.
• Maintain appropriate sales, accounting and business records.
• Meet our legal, regulatory and tax obligations.
• Detect and prevent fraud or misuse of our services.
• Introduce you to finance providers or other relevant service providers where you have requested this.
• Improve and maintain our website and understand how visitors use it.
• Send marketing communications where we have a lawful basis to do so.

We will not sell your personal information to third parties.

3. Our Lawful Bases for Processing

Under UK data protection law, we must have a lawful basis for processing your personal information.

Depending on the circumstances, we may process your information because:

Contract: processing is necessary to enter into or perform a contract with you, such as when you purchase a vehicle.

Legal obligation: we need to process information to comply with legal, accounting, taxation or regulatory requirements.

Legitimate interests: processing is reasonably necessary for operating and protecting our business, responding to customers, preventing fraud and improving our services, provided those interests do not override your rights.

Consent: where required, we may ask for your consent, for example for certain marketing activities or non-essential cookies. You can withdraw consent at any time.

4. Vehicle Finance

Where you ask us about vehicle finance, we may need to share information with an authorised finance provider, broker or other relevant organisation in order to deal with your request.

Finance providers may carry out their own identity, affordability and credit checks and will process your personal information according to their own privacy policies.

[Before publishing: add the name of your finance broker/provider and your FCA status/relationship here once confirmed.]

Submitting an enquiry to Classicway Motors does not guarantee that finance will be offered or approved.

5. Sharing Your Information

Where reasonably necessary, we may share personal information with organisations that help us operate our business, including:

• IT, website and hosting providers.
• Email and communications providers.
• Payment processors and banking providers.
• Accountants and professional advisers.
• Vehicle finance providers or brokers where applicable.
• Vehicle-related service providers where necessary to fulfil a service you have requested.
• Government departments, regulators, law-enforcement bodies or other authorities where required by law.

We require service providers processing personal information on our behalf to handle that information appropriately and securely.

6. Cookies and Website Analytics

Our website may use cookies and similar technologies to provide essential website functionality, remember preferences, understand website usage and, where applicable, support analytics or marketing.

Where required by law, non-essential cookies will not be used without your consent.

You can control cookies through our cookie-management tools, where available, and through your browser settings.

If we use services such as Google Analytics, additional information about those services should be provided through our cookie notice or consent mechanism.

7. How Long We Keep Your Information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected and to satisfy applicable legal, accounting, regulatory or reporting requirements.

Different information may therefore be retained for different periods.

When personal information is no longer required, we will take reasonable steps to securely delete, anonymise or otherwise dispose of it.

8. How We Protect Your Information

We take appropriate technical and organisational measures to protect personal information against unauthorised access, accidental loss, alteration, disclosure or misuse.

However, no internet-based system can be guaranteed to be completely secure, and customers should also take appropriate precautions when communicating information online.

9. International Transfers

Some service providers we use may process information outside the United Kingdom.

Where personal information is transferred internationally, we will take appropriate steps to ensure that the transfer complies with applicable UK data protection requirements.

10. Your Data Protection Rights

Depending on the circumstances, UK data protection law may give you rights including the right to:

• Request access to personal information we hold about you.
• Ask us to correct inaccurate or incomplete information.
• Request deletion of your information in certain circumstances.
• Request restriction of processing in certain circumstances.
• Object to certain processing.
• Request transfer of certain information to you or another organisation.
• Withdraw consent where processing is based on consent.
• Object to direct marketing at any time.

Some of these rights are subject to legal limitations and exemptions.

To exercise your rights, contact us using the details below.

11. Marketing

We may contact you about our vehicles, services or offers where permitted by law.

Where you have consented to marketing, you may withdraw that consent at any time. You can also ask us to stop sending direct marketing communications by contacting us or using an unsubscribe facility provided in the communication.

12. Third-Party Websites

Our website may contain links to websites operated by third parties.

Classicway Motors is not responsible for the privacy practices or content of third-party websites. We recommend reviewing the privacy policy of any external website you visit.

13. Children’s Information

Our services are not directed at children, and we do not knowingly seek to collect personal information from children through our website.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our business, website, services or legal requirements.

The latest version will be published on this website with the date it was last updated.

15. Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, please contact:

Classicway Ventures Ltd trading as Classicway Motors
Address: 4160 Sleaford Green NR3 3JT
Norwich, Norfolk, United Kingdom
Email: sales@classicwaymotors.co.uk
Telephone: [Insert business telephone number]
Website: classicwaymotors.co.uk

You also have the right to complain to the Information Commissioner’s Office (ICO) if you are unhappy with how your personal information has been handled